Future Financial Aid Supervisor
Norwood, MA

All it takes is dedication.

Universal Technical Institute, Inc. (NYSE: UTI) is looking for unique individuals dedicated to making a difference in the lives of our employees and students. We're looking for heroes. As a leading provider of technical education and training for future automotive, motorcycle, and marine technicians, UTI is changing lives every day. Just ask our fellow hero.

At UTI, we know that every individual's contribution affect our overall success. Join a team of passionate, real people at Universal Technical Institute, Inc in Norwood, MA. We seek a Future Financial Aid Supervisor to be responsible for the day-to-day supervision of Future Financial Aid and Future Student Coordinator team.

RESPONSIBILITIES:

• Actively participate in programs targeted to improve customer satisfaction and show rates.
• Create/Analyze reports to ensure students are packaged, fully funded, missing documents are requested.
• Improve Fully-Funded outcomes.
• Supervise staffing, training, and performance of FFA and FSC staff.
• Monitor performance and provide coaching/feedback regularly
• Provide new employee training and ongoing employee training/development as needed.
• Proactively address employee performance issues in a timely manner.
• Ensure employees complete assigned and scheduled tasks within assigned deadlines.
• Supervise ongoing activities in FFA and FSC area.
• Provide Leadership mentoring of those staff members who have self-identified or been identified as future leaders in the organization.
• Ensure outgoing calls meet level requirements and incoming calls are answered promptly and professionally.
• Audit files and/or processes monthly to ensure proper packaging and drive fully funded percentage.
• Create staff appreciation for importance of Follow-up with students.
• Provide assistance with calls or paperwork when needed as well as serve as the primary escalation point for customer issues.
• Review and assist with NSLDS requests and Professional Judgment cases to ensure complete prior to submission to the Director.
• Perform Quality Assurance on Verification Comparison Sheets completed by SLMA.
• Supervise on-going activities in Future Student Services Financial Aid area.
• Ensure great customer service is being offered to external and internal customers.
• Continually look for innovative improvements to achieve departmental goals
• Create and maintain a sense of "team" with campus FFA and FSC staff.
• Improve rate of verification completion.
• Creation of FSS Training Manual with FA management staff.

REQUIREMENTS:

• High School Diploma or GED required, Bachelor’s degree preferred.
• 1 year of supervisory experience or equivalent training and education.
• 2 years experience in a student advising role in Financial Aid, Student Relations, or related field.
• Strong verbal and written organizational skills.
• Strong analytical skills.
• Ability to handle multiple tasks in a fast-paced environment where deadlines are essential.
• Knowledge of financial aid regulations.
• Strong customer service aptitude.
• Ability to speak to groups of students.
• Good judgment, problem-solving and decision-making skills.
• Ability to maintain confidentiality and professional decorum.
• Knowledge of personal computer software applications including Word, Excel, and Access.

UTI offers a competitive salary and excellent benefits package. For consideration, please Apply Online at:

https://uti.myvurv.com//main/careerportal/Job_Profile.cfm?szOrderID=2262&szReturnToSearch=1&szWordsToHighlight=

Please reference Req# 2262

UTI is an Equal Opportunity and affirmative action Employer that supports diversity in the workplace.